Shipping & Returns

If you are not completely satisfied with your One Dream Design order, you may return it within 15 days of receipt of your order for refund, replacement or exchange less shipping charges and a 15% restocking fee. Items must be in original condition, and unused and undamaged. Custom orders are not eligible for refund, replacement or exchange. All used soap pump orders are not returnable or exchangable.
Contact our customer service department at 760-323-1567 to make a return claim and receive a Return Authorization number (RA#). Returns without RA#ís will be refused. All returns must be shipped to the address provided by the customer service rep and will not be accepted in person. Return shipping fees are the responsibility of the customer.

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